DELIVERY
For electronic orders deliveries are normally completed within 3-5 working days.
Physical products are shipped by courier. You will receive an email confirmation when the Goods are shipped from the warehouse.
If the Goods are late in arriving, please email Customer Services and they will investigate what has happened.
DAMAGED OR INCORRECT GOODS
Please check packaging for damage before signing for and accepting a delivery from a courier.
If the Goods arrive damaged in any way, you should sign for the package as (unchecked). You may also choose to refuse to accept the delivery and request it be returned to sender. In either case please email Customer Services for further instructions.
If on inspection Goods received do not match the delivery note or order confirmation, email Customer Services providing details of the part numbers on the products. We will check with the warehouse and if necessary arrange for the incorrect Goods to be collected.
You must contact Customer Services within 2 days from delivery if you experience either of these problems.
FAULTY GOODS
Where Goods appear to be faulty upon receipt, also referred to as Damaged On Arrival (DOA), you should contact Customer Services immediately. In these circumstances, Goods are subject strictly to individual manufacturers "Dead On Arrival" (DOA) policies details of which can be provided by Customer Services upon request.
If a fault is found and the applicable manufacturers DOA period is exceeded, then the Goods will be repaired under the terms of the manufacturers’ warranty.
Note that many manufacturers require customers to contact them directly. If this is necessary we will provide you with the contact details.
RETURNS
It is vital that you follow our returns process in order for your problem to be resolved. To arrange a return for any reason, you must first obtain a Returns Authorisation number from our Returns Department. At this stage you will also be provided with the return address or further instructions. You must ensure that the Goods are with all accessories in the original packaging.
We reserve the right to refuse any product which is returned without authorisation.
Returns are not usually available for Electronically Distributed Software (provided either in the form of a full downloadable version of the software or license keys which unlock time limited software).
Except where products are faulty, or Damaged On Arrival (DOA), physical products may only be returned if they are unopened with original seals or shrink wrap in place. A Restocking Service Charge will apply as per Terms and Conditions 9.1 below.
N.B. OPENED SOFTWARE, LICENSES OR SUPPORT AGREEMENTS CANNOT BE ACCEPTED FOR RETURN UNDER ANY CIRCUMSTANCES.
License keys or license packs in any form are not generally returnable as these are generated upon request with your specific details. If in doubt please email Returns Department to enquire about product specific returns policies. |
Projectors
Interactive Whiteboards
